Returns & Exchanges
At Atelier PEGAI, we stand behind our craftsmanship and offer a 30-day window for returns or exchanges on all non-personalized items in their original condition. We strive to ensure every leather piece you receive meets your highest expectations for quality and style.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original Atelier PEGAI packaging, ensuring all tags and protective dust bags are included to prevent damage.
Ship the Item
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our artisans inspect the returned item, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing