Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What materials do you use in your products?
Atelier PEGAI exclusively uses premium full-grain leather sourced from top-tier tanneries. Our hardware is crafted from high-grade metals to ensure durability and a timeless aesthetic.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or monogrammed products are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How should I care for my leather items?
We recommend using a high-quality leather conditioner every 3-6 months. Avoid prolonged exposure to direct sunlight or moisture to maintain the leather's natural oils and patina.
Are your products covered by a warranty?
Yes, all Atelier PEGAI products come with a one-year limited warranty covering manufacturing defects in materials and craftsmanship.